Responsibility to consumers
Relationship with the Customers
The company has a policy of focusing on the relations and cooperation in the long term with the customers, by requiring the management and all the employees to treat the customers based on integrity, reliability and mutual trust with the priority is building maximum satisfaction to our customers with responsibility, attention and prioritization of the problems and demands by the customers and the following guidelines:
Adheres to presentation and delivery of the products meeting the standards and the quality coincides with the demand
of the customers.
Adheres to the various conditions agreed to the customers at the best.
Offers the price and the conditions to the customers in the same group must be with the same conditions.
Gives truthful information to the customers on the qualification and quality of the products for building confidence and
equity to our customers.
Be ready to answer the questions of our customers, including implementation on the complaints, advice and follow-up
on the progress in various issues received from the customers.
Relationship with the Trade Partners
The company has a policy to build up good relationship with its suppliers/subcontractors by opening an opportunity to present goods/services with equal opportunity. The management and the relevant employees have to perform the job with honesty/loyalty, and the consideration and decision-making must be based on a comparison of quality of the goods/services, prices and conditions. It is based on the optimum benefit of the company in the short-term and long-term. Also it is prohibited from taking a bribe or any commissions from the trade partners, as well as disclosing or offering information of one or multiple trade partners to another trade partners directly and indirectly.